Job Details
What you will do
In our Global Headquarters we are looking for a Field It Specialist.
The primary responsibility of this role
is to support the Irish end user community in their day to day IT activities. This will include provisioning of new machines and management of machine replacement and return, managing the Ireland Service desk queue to resolve end user issues, vulnerability management on user devices, participating weekly as a live agent on Virtual Tech Hut. The candidate will be supporting both local users and users working remotely. Providing Level 1.5 and 2 IT Support the specialist will be part of a wider IT Service community.
How you will do it
Use weekly Status reports to build and deploy equipment for new hires.
Conduct hardware installation and provide ongoing support (e.g., PCs, tablets, mobility devices, printers, specialized devices)
Complete the PC lifecycle management process by ensuring machines are ready for users and retiring machines are processed to completion.
Support Identity and Access Management requests (e.g., provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting)
Deliver Field IT Services in accordance with SLT's using JCI Service Management toolset
Manage Ireland Service Now Ticket Handling Queues to resolve end user issues.
Support local IT security compliance (e.g., comms room set-up, maintenance, and access) as needed
Assist compliance teams with audit tasks
Maintains end user system security through prioritizing of vulnerability incidents/requests.
Proactively communicate and provide updates to users.
Be an IT knowledge leader for the end user community.
Support & delivery of Enterprise and Business Unit projects and initiatives
Ensures end user compliance with, and the maintenance of, the Johnson Controls global client computing environment and related standards including operating systems, hardware and software configurations, anti-virus, remote access, remote control, web browser, and system management tools, PC lifecycle management and backup/recovery.
What we look for
Relevant qualification in Computer Science, Engineering, Microsoft certification or related discipline
1-2 years' experience in a client support role
In-depth knowledge of Windows 10 OS including sub systems such as Certificate management, Device management, regionalisation, Registry editor
Understanding of basic networking concepts such as IP addressing, DNS, DHCP, network routing, Wireless connectivity etc.
Experience in Office 365 suite of products with a particular emphasis on Outlook, Teams and One Drive - technical understanding of how these products connect to the various background systems and integrate together
Excellent verbal and written communication/documentation skills
Effective communicator of technical material to a non-technical audience at various levels
Ability to establish and maintain high levels of client trust and confidence
Occasional domestic travel up to 10%
Ability to manage and take ownership of ticket queues
Desirous to engage in special projects to foster professional growth
Knowledgeable or experienced in any of the following additional technologies an advantage
iOS, Android, Intune, Proxy systems, VPN, Cloud computing technologies
