Specialist, Field IT Support

  • Job Reference: 592364479-2
  • Date Posted: 14 May 2022
  • Recruiter: Johnson Controls
  • Location: County Cork
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent

Job Description

Job Details

What you will do

In our Global Headquarters we are looking for a Field It Specialist.

The primary responsibility of this role

is to support the Irish end user community in their day to day IT activities. This will include provisioning of new machines and management of machine replacement and return, managing the Ireland Service desk queue to resolve end user issues, vulnerability management on user devices, participating weekly as a live agent on Virtual Tech Hut. The candidate will be supporting both local users and users working remotely. Providing Level 1.5 and 2 IT Support the specialist will be part of a wider IT Service community.

How you will do it

Use weekly Status reports to build and deploy equipment for new hires.

Conduct hardware installation and provide ongoing support (e.g., PCs, tablets, mobility devices, printers, specialized devices)

Complete the PC lifecycle management process by ensuring machines are ready for users and retiring machines are processed to completion.

Support Identity and Access Management requests (e.g., provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting)

Deliver Field IT Services in accordance with SLT's using JCI Service Management toolset

Manage Ireland Service Now Ticket Handling Queues to resolve end user issues.

Support local IT security compliance (e.g., comms room set-up, maintenance, and access) as needed

Assist compliance teams with audit tasks

Maintains end user system security through prioritizing of vulnerability incidents/requests.

Proactively communicate and provide updates to users.

Be an IT knowledge leader for the end user community.

Support & delivery of Enterprise and Business Unit projects and initiatives

Ensures end user compliance with, and the maintenance of, the Johnson Controls global client computing environment and related standards including operating systems, hardware and software configurations, anti-virus, remote access, remote control, web browser, and system management tools, PC lifecycle management and backup/recovery.

What we look for

Relevant qualification in Computer Science, Engineering, Microsoft certification or related discipline

1-2 years' experience in a client support role

In-depth knowledge of Windows 10 OS including sub systems such as Certificate management, Device management, regionalisation, Registry editor

Understanding of basic networking concepts such as IP addressing, DNS, DHCP, network routing, Wireless connectivity etc.

Experience in Office 365 suite of products with a particular emphasis on Outlook, Teams and One Drive - technical understanding of how these products connect to the various background systems and integrate together

Excellent verbal and written communication/documentation skills

Effective communicator of technical material to a non-technical audience at various levels

Ability to establish and maintain high levels of client trust and confidence

Occasional domestic travel up to 10%

Ability to manage and take ownership of ticket queues

Desirous to engage in special projects to foster professional growth

Knowledgeable or experienced in any of the following additional technologies an advantage

iOS, Android, Intune, Proxy systems, VPN, Cloud computing technologies